JEdu User Data Deletion Instructions

This page is the JEdu user-data-deletion notice for people who have used JEdu, received school WhatsApp messages sent through JEdu, or submitted personal details on jedu.in. It is also the URL intended for Meta App Settings → User Data Deletion.

What data may be deleted

Depending on your relationship with JEdu or a licensed school, a request may cover:

• contact details you submitted on the JEdu website (demo or enquiry forms);
• your JEdu or parent-portal login, where JEdu can identify the account;
• WhatsApp numbers, message logs, and inbox conversation history stored in JEdu for communications with that number;
• staff profile information you asked us to remove, where JEdu is the operator of the workspace; and
• other personal information we can locate that is not required to be kept.

Student education records, invoices, attendance, and similar school files are usually held because a school uses JEdu as its ERP. Those records are primarily the school’s. We will typically coordinate with the school, or explain how to ask the school, before deleting information the school still needs to run its operations.

How to submit a deletion request

Deletion is not automated in JEdu today. There is no self-serve “delete my WhatsApp data” API on this website. Send an email request and our team will handle it manually.

Primary address: support@jedu.in. You may also write to info@jedu.in. Use the subject line JEdu User Data Deletion Request.

Required information to identify the request

Please include:

• your full name;
• mobile / WhatsApp number;
• email address;
• school name, if you are a parent, student family, or staff member;
• your role (parent, staff, school administrator, or website visitor);
• any JEdu username; and
• a short description of what you want deleted.

Incomplete requests may be delayed until we can tell which records, if any, belong to you.

What happens after we receive the request

1. We acknowledge the email when it reaches a monitored JEdu inbox (you should use the addresses above).
2. We verify identity as described below.
3. We locate matching records in JEdu (and, where needed, ask the relevant school).
4. We delete or anonymize personal information we are able to remove, or we explain what must be kept and why.
5. We email you when the request has been completed or if we need more information.

Verification process

To reduce the risk of deleting someone else’s data, we may ask you to confirm the request from the same phone number or email we have on file, or to provide a detail only the account holder would know (for example a recent fee receipt number or last four digits of a registered number). We will not ask for your password. School administrators requesting deletion of a workspace should use an official school email.

Expected processing timeline

We aim to review complete, verified requests within 15 business days. Complex requests (several schools, mixed student records, or legal review) may take longer. We will tell you if we need more time or more detail. This timeline is an operational target, not a guaranteed statutory SLA for every jurisdiction.

Information that may be retained

We may retain information where we reasonably need it to:

• comply with law, tax, or accounting rules (for example invoices and payment records);
• resolve disputes or enforce the Terms of Service;
• maintain security logs for a limited period; or
• honour a school’s instruction to keep education records they are required to keep.

Backup copies may persist until they rotate out of the normal backup cycle after the live record is deleted. WhatsApp copies that already sit on a recipient’s phone or in Meta’s systems are outside JEdu’s control; deleting JEdu’s copy does not unsending a message that was already delivered.

How you will be informed

We will reply to the email address (or, if necessary, the phone number) you used for the request. The completion message will state that the request was processed, summarize what was removed or retained at a high level, and note if the school must complete remaining steps.